Peak season = 5x the same questions.
Your team shouldn't scale linearly.
Visa requirements, packing lists, cancellation policies, trip itineraries: travelers ask the same questions before every departure. Golgap's managed AI chatbot answers them from your own trip docs and FAQs, around the clock.
The 3 questions overwhelming your booking team.
"Do I need a visa for this trip?"
Visa rules vary by nationality, destination, and trip length, and your staff ends up looking them up one booking at a time. Golgap pulls the requirements from your destination guides and cites the source.
"What should I pack for the safari?"
Each trip has a packing list buried in a PDF that travelers never download. When the bot can hand over those recommendations in chat, last-minute panic emails drop by around 70%.
"What's the cancellation policy?"
Nothing generates anxious calls like cancellation deadlines, refund percentages, and insurance fine print. Golgap explains the exact terms straight from your booking conditions.
TripAdvisor and WeTravel expect you to build FAQ bots yourself.
Self-serve tools like WeTravel, Drift, Tidio, and Zendesk sell you a dashboard and leave the setup to you. You're stuck configuring intents for 50+ destinations and debugging wrong visa info.
With Golgap, our team handles it. We take your trip itineraries, destination guides, and booking T&Cs, test the bot with real traveler questions, and sort out errors before a client ever sees them. You never write a prompt.
Live on your travel website in 3 steps.
Send us your docs
Trip itineraries, destination guides, visa checklists, booking T&Cs, packing lists: anything your booking team references. Forward whatever you have.
We build & test your bot
Our team trains the AI, tests with real traveler questions across all your destinations, and refines until answers match your brand tone.
Paste one line of code
Add a single snippet to your website and the widget goes live. We handle monitoring and monthly updates as you add new trips.
See how much your agency saves.
Most travel agencies find that 65%+ of pre-trip inquiries are repetitive L1 questions about logistics, visas, and policies.
Traveler questions the bot handles for you.
"Do I need a visa for a 10-day trip to Thailand?"
"Most nationalities can enter Thailand visa-free for up to 30 days. However, you'll need a valid passport with at least 6 months remaining. If you're from a restricted country, we recommend applying for a tourist visa 4 weeks before departure."
Source
Thailand Guide: visa-requirements-2024.pdf
"What should I pack for the Iceland Northern Lights tour?"
"Essential packing: thermal base layers, waterproof outer shell, warm hiking boots, hand warmers, camera with tripod for Northern Lights photos. Temperatures range from -5°C to 5°C in winter. See our full packing checklist attached."
Source
Iceland Northern Lights: packing-list.pdf
"Can I cancel my booking? What's the refund policy?"
"Cancellations 60+ days before departure: full refund minus $50 admin fee. 30-59 days: 50% refund. Under 30 days: no refund. We strongly recommend travel insurance, which covers cancellation for qualifying reasons."
Source
Booking Terms: cancellation-policy.pdf
Travel-specific questions
Can the chatbot handle multiple destinations and trips?expand_more
Yes. We can train the bot across all your destinations and trip types. It identifies which trip the traveler is asking about and serves the correct itinerary, visa info, and packing recommendations.
Can it handle bookings or payments?expand_more
By default, Golgap answers pre-booking questions and directs travelers to your booking portal. For direct booking integration, our dev team can build custom API connections at nominal cost.
What about seasonal trip changes?expand_more
Just send us updated itineraries and seasonal guides. We refresh the knowledge base within 24 hours. Perfect for agencies with rotating seasonal offerings.
How long does setup take?expand_more
Most travel agencies are live within 3-5 business days. Send us your trip guides and booking terms (day 1), we train and test (days 2-4), and deliver a single line of code (day 5).