The 3 questions flooding your inbox.
"What time is check-in?"
Check-in and check-out times, early arrival policies, and late checkout fees are all on your website, but guests still email. Golgap answers from your property docs, in any language.
"Is breakfast included?"
Before guests commit, they want to know about dining options, pool hours, gym access, and spa services. Golgap pulls those details from your amenity guides and room descriptions.
"What's your cancellation policy?"
Guests won't book if they can't find the cancellation window, refund timeline, or modification terms. Golgap gives a clear answer from your booking policies and cites where it came from.
Booking.com chat and Asksuite expect you to do the work.
Channel tools like Booking.com messaging, Asksuite, HiJiffy, and LiveChat require you to set up flows, write canned responses, and maintain them as your property changes seasonally.
Golgap is fully managed. We ingest your property details, amenity guides, booking policies, and local recommendations. We test with real guest questions. When seasons change, you send us the updated info and we retrain the bot. There is no dashboard for you to learn.
Live on your property website in 3 steps.
Share your property info
Room descriptions, amenity lists, booking policies, local guides, cancellation terms, FAQ pages. Send URLs, PDFs, or docs and we do the rest.
We train & test
Our team trains the AI on your property details, then throws real guest questions at it, covering amenities, check-in, policies, and local recommendations, until every response is accurate.
Paste one snippet
Add one line of code to your website and your AI guest concierge is live, answering questions in multiple languages around the clock while you focus on hospitality.
See how much your property saves.
Hotels and vacation rentals report that 50 to 70% of pre-booking inquiries repeat questions already answered on the property page. Golgap takes those off your inbox.
What guests ask, and how Golgap replies.
"Is breakfast included with my room?"
"Our Deluxe and Suite rooms include complimentary breakfast buffet served 7 to 10 AM daily. Standard rooms can add breakfast for $18/person. The restaurant also offers à la carte dining."
Source
Room Packages: dining-and-amenities.pdf
"Do you have an airport shuttle?"
"Yes! We offer complimentary airport shuttle service running every 30 minutes from 6 AM to 11 PM. To arrange a pickup, call the front desk when you land or email us your flight details in advance."
Source
Transportation: shuttle-service-info
"Can I cancel my reservation for free?"
"Free cancellation is available up to 48 hours before check-in for most room types. Non-refundable rates (marked at booking) cannot be cancelled. See our Cancellation Policy for specific terms by room type."
Source
Booking Terms: cancellation-policy
Hospitality-specific questions
Can it answer in multiple languages?expand_more
Yes. Golgap supports 5+ languages natively. International guests can ask questions in their language and receive accurate, cited answers. This is especially valuable for properties attracting global travelers.
Can it handle multiple properties?expand_more
Yes. If you manage multiple properties (hotel group, vacation rental portfolio), we can train a single bot that understands all properties and routes answers to the correct one, or deploy separate bots per property. Contact us for multi-property pricing.
Does it integrate with our booking engine?expand_more
By default, Golgap answers from your static content and directs guests to your booking page. For direct booking engine integration (real-time availability, rate checks), our custom development team can build it at nominal cost.
How do we update for seasonal changes?expand_more
Email us the updated info (new pool hours, seasonal restaurant menus, holiday pricing) and our team will retrain the bot within 24 to 48 hours. That's the point of a managed service: you never touch a dashboard.