Prospects leave when they
can't find pricing or class times.
Membership plans, class schedules, cancellation policies, personal training rates: your front desk fields the same 10 questions every day. Golgap's managed AI chatbot answers them from your own content and turns browsers into members.
The 3 questions killing your conversion rate.
"How much is a membership?"
You have 4 membership tiers, student discounts, and family plans, and prospects don't want to phone the desk to sort them out. If they can't find pricing on your site, they move on to a competitor who shows it.
"What's the yoga class schedule?"
Class times shift with the seasons, and the PDF on your site is usually a version behind. Golgap answers from the latest schedule you send us, so members get accurate times without calling in.
"How do I cancel or freeze my membership?"
Cancellation and freeze requests tend to turn into long, emotional phone calls. When the bot explains the exact process, timelines, and fees up front, fewer of those calls happen and fewer complaints end up on social media.
Mindbody and Glofox expect you to build chatbot flows yourself.
Self-serve tools like Mindbody, Glofox, Tidio, and HubSpot Chat hand you a dashboard and leave the configuration to you. You end up writing intents for "yoga schedule" vs "pilates times" and debugging wrong class info.
Golgap runs it for you: our team handles the whole setup. We load your membership plans, class schedules, and policies, put the bot through real member questions, and fix anything that's off before it confuses a prospect. You never touch a prompt.
Live on your gym's website in 3 steps.
Send us your docs
Membership plans, class schedules, cancellation policies, personal training rates, FAQ pages: anything your front desk uses. Just email it over.
We build & test your bot
Our team trains the AI, tests with real member questions, and refines answers until they match your gym's vibe and accuracy standards.
Paste one line of code
Add a single snippet to your website and the chat widget shows up right away. We handle monitoring and monthly improvements.
See how much your gym saves.
Most gyms find that 70%+ of inbound questions are about membership pricing, class schedules, and cancellation policies, all answerable from docs you already have.
What members ask, and what the bot says.
"How much is the monthly membership? Any student discounts?"
"Our monthly memberships start at $39/mo for basic gym access or $69/mo for all-access including classes. Students get 20% off with valid ID. We also offer a 7-day free trial with no commitment required."
Source
Membership Plans: pricing-page.html
"What's the spin class schedule this week?"
"Spin classes run Mon/Wed/Fri at 6:30 AM and 5:30 PM, and Saturday at 9 AM. All classes are 45 minutes. Book your spot through our app or just walk in. Spots are first come, first served."
Source
Class Schedule: spring-2024-schedule.pdf
"Can I freeze my membership for a month?"
"Yes! You can freeze your membership for 1-3 months at $10/mo. Email us at [email protected] or visit the front desk at least 7 days before your next billing date."
Source
Membership Terms: cancellation-policy.pdf
Fitness-specific questions
Can the chatbot handle multiple locations?expand_more
Yes. We can train the bot to identify which location the visitor is asking about and serve the correct schedules, pricing, and amenities for that specific gym or studio.
Can it book classes or sign up members?expand_more
By default, Golgap answers questions and directs users to your existing booking system (Mindbody, Glofox, etc.). For direct booking integration, our dev team can build custom connections at nominal cost.
What if our class schedule changes frequently?expand_more
Just send us the updated schedule. We refresh the bot's knowledge within 24 hours. For gyms with very frequent changes, we can set up automated syncing.
How long does setup take?expand_more
Most gyms are live within 3-5 business days. Send us your membership docs and schedules (day 1), we train and test (days 2-4), and deliver a single line of code (day 5).