Your tenants don't read the lease.
Let the bot read it for them.
Prospective tenants and buyers ask the same 15 questions about pet policies, parking, move-in costs, and maintenance requests. Golgap's managed AI chatbot answers them day and night, straight from your own documents.
The 3 questions flooding your leasing office.
"Do you allow pets? What's the deposit?"
Your pet policy is buried on page 12 of the lease, so prospects call, email, and DM to ask anyway. The chatbot gives them the exact policy and deposit amount, cited straight from your own documents.
"How do I submit a maintenance request?"
Leaky faucets and broken ACs prompt calls at all hours. Golgap walks tenants through your maintenance portal step by step, which cuts unnecessary calls by 60% or more.
"What's included in the rent?"
Every property bundles rent differently: utilities, parking, storage, amenity access. Golgap pulls the inclusions from your listing docs, so prospects get an accurate answer without waiting for a callback.
AppFolio and Buildium expect you to build chatbot flows yourself.
Self-serve tools like AppFolio, Buildium, Tidio, and Zendesk hand you a dashboard and wish you luck. You're left configuring intents, writing training phrases, and debugging when the bot hallucinates about lease terms.
With Golgap, we do the setup and the upkeep. We ingest your lease agreements, property guides, and FAQ docs, test the bot against real tenant questions, and fix errors before a prospect ever sees them. You never touch a prompt.
Live on your property website in 3 steps.
Send us your docs
Lease agreements, property listings, amenity guides, maintenance procedures, FAQ pages: anything your leasing team uses. Just email it over.
We build & test your bot
Our team trains the AI, tests it with real tenant questions, and refines answers until they're accurate and match your property's tone.
Paste one line of code
Add a single snippet to your website and the chat widget goes live. We handle ongoing monitoring and monthly improvements.
See how much your property team saves.
Most property managers find that 60-80% of inbound inquiries are repetitive L1 questions about policies, amenities, and move-in procedures.
Real tenant questions, real answers.
"Is there a pet deposit? Are there breed restrictions?"
"Yes, we require a $300 refundable pet deposit. We allow cats and dogs up to 50 lbs. There are no breed restrictions. Maximum 2 pets per unit."
Source
Pet Policy: lease-agreement-2024.pdf, Section 8
"How do I submit a maintenance request?"
"You can submit a maintenance request through our tenant portal at portal.example.com. Log in, click 'Maintenance', and describe the issue. For emergencies (flooding, no heat), call our 24/7 line at (555) 123-4567."
Source
Tenant Handbook: maintenance-guide.pdf
"What's the move-in cost breakdown?"
"Move-in costs include: First month's rent, security deposit (equal to one month's rent), and a $150 administrative fee. Total move-in for a 1BR at $1,400/mo would be $2,950."
Source
Pricing & Fees: move-in-guide.pdf
Real estate-specific questions
Can the chatbot handle multiple properties with different policies?expand_more
Yes. We can train separate knowledge bases for different properties or create a unified bot that identifies which property the visitor is asking about and serves the correct policies, pricing, and amenity information.
Can it schedule property tours?expand_more
By default, Golgap answers questions and directs users to your existing scheduling system (e.g., Calendly, AppFolio portal). For direct booking integration, our dev team can build custom API connections at nominal cost.
What if lease terms change mid-year?expand_more
Just send us the updated documents. Our team refreshes the knowledge base within 24 hours, and the bot starts answering from the new terms right away, with no downtime.
How long does setup take?expand_more
Most property management companies are live within 3-5 business days. You send us your documents (day 1), we train and test the bot (days 2-4), and we deliver a single line of code to paste on your site (day 5).